Customer Service Delivery Byron Community College

Customer Service Delivery

Customer Service Delivery

This course has no current classes. Please the waiting list.

Explore some new ways of thinking about how you deliver customer service. In this workshop we will look at ways to help foster and maintain custmer loyalty and what it means to deliver customer service excellence. 

What you will learn

  • Establish and maintain rapport with your customer.
  • Seeking feedback from your customer.
  • Identify ways to enhance the quality of your customer service.

Entry Requirements

  • There are no formal entry requirements for this skill set.
  • To enhance the quality of learning, students can only enrol in a single course at any given time and can explore each course just once.

Course Duration & Hours

  • Class is delivered online
  • 1 day of online learning 12pm - 1.30pm 
  • Delivery location: Mullumbimby campus

Course Fees

Fees are fully subsidised for eligible students.

  • ACE Program Fee: $0* - most NSW residents are eligible for this subsidised fee!
  • Full Fee: $80

We kindly remind students that a $50 cancellation fee will apply only to those who do not attend any sessions of the course, and we encourage timely communication if any unforeseen circumstances prevent attendance.

This training is subsidised by the NSW Government.

*Student eligibility for ACE Program fee

To be eligible for government subsidised training through the ACE Program, you must:

  • Be an Australian citizen, permanent resident or humanitarian visa holder, or a New Zealand citizen; and
  • Live or work in New South Wales; and
  • Be aged 15 years or older;
  • No longer be at school or equivalent; and
  • Provide the College with your USI at the time of enrolment (admin staff can assist you in obtaining a USI); and
  • Have not successfully completed the units listed under '**Assessments are made against units of competency' for this course.** Refer to the top of this page.

For more information or to find out if your are eligible for the $0 fee call our office on 02 6684 3374.

What to bring

  • Pen and paper

USI

From the 1st of January 2015, any student enrolling in an Accredited Training course will be required to obtain a USI. The USI helps to keep your training records and results together in an online account which is controlled by you. You can logon to the "USI website":http://usi.gov.au/Pages/default.aspx and follow the simple instructions online to create your USI. This then needs to be provided to the College at the time of enrolment.

Important Information

Once your enrolment is completed you will receive a confirmation email. This email will be your receipt and inform you of the dates, time and venue of your course, it will also let you know of anything you need to take to class with you. Please make sure that you give us a valid email address and mobile number as any course changes will be communicated via sms or email.

Click here to read our Refund Policy